![]() ![]() This helps us deliver the most efficient resolution of queries by allowing us to focus on the actual information regarding the problem rather than verbal explanations and unclear descriptions. In most cases if you elect to phone - we will request that you also send confirming details etc by email or from the support page - and cannot begin support until those details arrive. Lowest priority - Calls logged by phone.Second priority - Call logged via email. ![]() First priority - Calls logged through the support page.Installation or other non TRACCS issues should Issues surrounding Backups,ĭata Migration, Technical failures, Software Helpdesk is not a technical help desk for network or So a medium urgency support call will be prioritized against other medium support calls as follows It is important that you understand that priority is given to support queries initially based on the submission method where all other priorities are equal. Send an email directly to - including the same details as are requested on the contact us page.For script requests use the following link - SCRIPT REQUESTS.Use the Contact Us Page on our web site to enter details of your query/support request.You can log a support call/query with ADAMAS in one of 3 ways.
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